American Standard

Account Representative

US-TX-Grand Prairie
2 months ago
Job ID
2017-1745
# of Openings
1
Category
Sales

Overview

American Standard, serving our customers for over 140 years, is expanding our call center operations in our beautiful Grand Prairie office. We need professional account executives to help us speak to the many customers from across the country inquiring about our products and services, specifically our walk-in tubs.

All of our customers reach out to us, NO COLD CALLING. You must be comfortable taking inbound or making outbound calls and setting appointments for our in-home safety specialists.

Responsibilities

  • Focus on qualifying inbound and outbound inquiries and converting them to appointments.
  • Source new sales opportunities through lead follow-up.
  • Schedule in-home appointments for specific safety specialists in different markets across the country.
  • Maintain and expand a database of prospects.
  • Become proficient with our CRM system including mapping and scheduling appointments.
  • Manage prospects through all stages of the appointment setting cycle.
  • Have a sales mentality, be able to overcome objections.  
  • Have a positive attitude and be open-minded to learn.
  • Meet and exceed minimum production requirements as set forth by company.
  • Be very results oriented and money motivated.

Qualifications

• Minimum 1 year customer service/sales experience preferred (financial services, call center, retail, etc.)
• High School Diploma, GED or equivalent experience.
• Proficiency with Windows based applications.
• Excellent communication and negotiation skills.
• An understanding of call center fundamentals.
• Experience working in a fast-paced environment.
• The ability to empathize with customers.

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