American Standard

DTC Sales Operations Coordinator

Job Locations US-TX-Grand Prairie
Posted Date 6 days ago(2/15/2018 10:44 AM)
Job ID
# of Openings


Reporting to the National Sales Ops Scheduling Supervisor, this role will serve as the coordinator for all of the backroom operations relating to American Standard’s Direct Response efforts in the Western Region.   This position requires an experienced Operations and Customer Service professional who can manage the large flow of documentation from the Field Sales teams back through the Grand Prairie DTC Center of Excellence.

The candidate must be able to manage high volumes of work in an organized fashion and have an above average focus on details.  Candidate must have ability to follow through on projects 110%.  Strong technology skills are also a must. 

Position will be measured on ability to smoothly and accurately support closed sales in Western Region, including documentation flow, data flow, product flow, and resolution of after-sale issues.


  • Manage the production and flow of walk-in tub product to the DTC markets for pending installations.
  • Manage all relevant sales documentation that must be returned to HQ for each closed sale, including contracts and financing documentation
  • Manage and deposit funds received from close sales in the field in a timely and responsible fashion
  • Interact with lending partners regarding documentation needs
  • Resolve any escalated Customer Service issues related to DTC sales or installations
  • Support National Install Manager on any Install-related scheduling or customer service needs



  • 3- 5 Yrs relevant Operations and/or Customer Service responsibility
  • Above average detail orientation
  • Unyielding focus on 100% compliance for all data needs
  • Strong ability to multi-task and utilize technology for organizing large amounts of data



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