American Standard

  • Customer Care/Sales Coordinator

    Job Locations US-TX-Grand Prairie
    Posted Date 3 weeks ago(2/28/2018 1:01 PM)
    Job ID
    # of Openings
    Customer Care
  • Overview

    This position coordinates sales and orders of existing customers, supporting all areas of customer service. The successful candidate must possess process and systems understanding and have the ability to communicate effectively between customer service, installation, and operations departments.




    • Develops new prospects and interacts with existing customers primarily by phone to increase sales of an organization’s products and/or services. Works with team members in the field including field sales representatives. Provides support to customers over the phone. Relies on experience and judgment to plan and accomplish goals.
    • Cross-trains on all customer service departments within the Company to provide support as needed. Assists in the solution of problems across all businesses.
    • Receives customers' requests via various means, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person/department. Follows up on requests to ensure they are completed timely.
    • Resolves customer questions related to orders. Takes and processes orders as needed.
    • Writes up orders, mail catalogs, samples, price quotations, marketing info and similar data to customer as required.
    • Contacts customers to acquire data omitted on orders. Sends out Sales Order Confirmations/Order Acknowledgement for all orders placed using system generated form.
    • Tracks and communicates status of orders as necessary.
    • Maintains liaison with other departments for order completion. Responds to customers’ requests via telephone, mail or e-mail as necessary.
    • Maintains in-depth knowledge of product lines, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
    • Prepares and forwards preliminary paperwork for all returns and replacements on problem orders to appropriate department.
    • Identifies, summarizes, and reports customer service and product quality issues/complaints. Has ability to develop resolution proactively and with minimal direction.
    • Is a team player that is adaptable and flexible in a dynamic business environment.
    • Provides telephone/back-up support for other departments within the company as needed.


    • Two or more years’ experience in a professional setting dealing with Sales and Customers on a daily basis.
    • Must be computer literate in Word, Excel, and Outlook.
    • Must be professional and have a good command of business English.
    • Ability to multi-task. Experience with major ERP system such as SAP or Oracle a plus.
    • Minimum of high school diploma or equivalent.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed