American Standard

  • Call Center Representative

    Job Locations US-TX-Grand Prairie
    Posted Date 2 weeks ago(3/9/2018 11:10 AM)
    Job ID
    # of Openings
  • Overview

    The Account Representative communicates directly with customers to give an overview of Lixil Home Services (LHS) products, win the scheduling of in-home demonstrations of our products, and make direct-to-consumer sales of LHS products. This position sources and follows up on sales and customer leads from various sources, working with various scripts and product information provided. Must develop a strong product knowledge, and communicate effectively and confidently with customers, installers, and operations.


    Number of positions: 5


    • Coordinates across multiple business functions and departments to schedule demonstration and installation appointments nationwide.
    • Uses a computerized system for tracking, information gathering, and/or troubleshooting.
    • Completes various periodic and recurrent career development and skills training sessions.
    • Focuses on qualifying inbound and outbound inquiries and converting them to appointments.
    • Sources new sales opportunities through lead follow-up.
    • Manages prospects through all stages of the appointment setting cycle.
    • Have a sales mentality, be able to overcome objections.


    • Minimum 1 year customer service/sales experience preferred (financial services, call center, retail, etc.)
    • High School Diploma or equivalent
    • Proficiency with Windows based applications
    • Excellent communication and negotiation skills
    • An understanding of call center fundamentals
    • Experience working in a fast-paced environment
    • Ability to empathize with customers


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed