American Standard

  • Customer Support Specialist (Bilingual)

    Job Locations CA-ON-Mississauga
    Posted Date 1 month ago(3/23/2018 2:23 PM)
    Job ID
    # of Openings
    Customer Service
  • Overview

    The Customer Support Specialist is accountable for end-to-end customer support demonstrating your strong order management skills by allocating, prioritizing and maintaining customer orders. You will also be developing and maintaining strong internal and external relationships with emphasis on customer satisfaction levels and sales targets


      • Provide responsive order management support such as order entry, expediting shipment, providing information to customers
      • Proactively communicates supply chain issues and provide alternatives
      • Acts as the first level of escalation on all account issues between internal and external customers
      • Investigate and resolve complex issues and questions from customers and account team members.
      • Responsible for maximizing Fill Rate and On Time Performance within team ensuring coordination with Supply Chain Team
      • Recommends improved customer operations strategies and leads the implementation as required
      • Oversee work procedures, ensure deadlines are met, and prioritize workload assignments
      • Investigates, evaluates, and resolves customer concerns professionally and tactfully
      • Provides back-up support to team members as needed such as; during peak time coverage, vacation, sick time


    • Minimum 3 years customer operations or order management experience
    • Supply Chain knowledge
    • Bachelor Degree preferred or equivalent work experience
    • Strong understanding of Inventory Allocation Process
    • Excellent time-management, organization and prioritization skills
    • Effective communication both verbally and written
    • Ability to handle multiple projects simultaneously
    • Strong communication and relationship building skills illustrated through current and past work experience
    • Demonstrate sound judgement in decision making, abiding appropriately to established guidelines and procedures
    • Experience working under pressure in high-volume environment while maintaining standards for productivity, quality and service
    • Database management and proficiency in SAP, Excel, Word
    • Preference given to Bilingual (French/English) candidates


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