Logistics Coordinators are assigned to brokers and they are their right hand person. They are responsible for establishing and growing the customer and carrier relationship once established by the broker.
Maintain communication with brokers and supporting them fostering the unrelenting customer and carrier focus culture
Promptly communicate any service issues to broker and provide resolution alternatives
Support growing the company's current book of business by providing excellent customer service
Must communicate effectively and efficiently via phone and email.
Identify and qualify carriers
Build Loads in Mercury Gate System and find carriers to cover said loads
Identify services and pricing that meet customer's need in order to obtain business objectives.
Negotiate rates with carriers for new lanes
Once assigned, dispatching carriers on loads and updating Mercury Gate
Collaborate with other team members, manager, and sales to ensure customer service and profit goals meet company objectives
Build relationships with carriers and customers
At least 2 years of asset and or non-asset trucking brokerage experience preferred
Loyal customer base is a plus
Comfortable with MS Office, computer proficient
Must be a self-starter and highly motivated
Able to prioritize, meet deadlines and excel handling multiple tasks simultaneously
Able to work independently and within team setting
Strong communications skills
Must possess a strong sense of urgency & thrive in a fast-paced, hands-on environment.
Mercury Gate experience is a plus.
Ability to interact with customers in a positive and professional manner.
Requires a strong competitive drive to beat competitors and show the value that Amstan brings.
Excellent detail, organization, and time management skills.
Must have a positive attitude with customers and staff.