American Standard

  • DTC Sales Operations Coordinator

    Job Locations US-TX-Grand Prairie
    Posted Date 2 weeks ago(4/12/2018 12:18 PM)
    Job ID
    2018-2139
    # of Openings
    1
    Category
    Sales
  • Overview

    Reporting to the National Sales Operations Coordinator, this role will serve as the coordinator for all of the backroom operations relating to American Standard’s Direct Response efforts. This position requires an experienced Operations and Customer Service professional who can manage the large flow of documentation from the Field Sales teams back through the Grand Prairie DTC Center of Excellence.

     

    The candidate must be able to manage high volumes of work in an organized fashion and have an above average focus on details. Candidate must have ability to follow through on projects 110%. Strong technology skills are also a must.

     

    Position will be measured on ability to smoothly and accurately support closed sales including documentation flow, data flow, product flow, and resolution of after-sale issues.

    Responsibilities

    • Manage the order to installation process flow of walk-in tub product to the DTC markets for pending installations.
    • Review all relevant sales documentation that must be returned to HQ for each closed sale, including contracts and financing documentation.

    • Interact with installers and customers in order to schedule installs in a timely manner.
    • Support National Install Manager & Regional Install Manager on any Install-related scheduling or customer service needs .

    Qualifications

    • 3- 5 Yrs relevant Operations and/or Customer Service responsibility
    • Above average detail orientation
    • Unyielding focus on 100% compliance for all data needs
    • Strong ability to multi-task and utilize technology for organizing large amounts of data

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed