American Standard

  • Claims Adjustor

    Job Locations US-TN-Nashville
    Posted Date 1 month ago(5/17/2018 8:39 AM)
    Job ID
    # of Openings
  • Overview

    Researches and validates high volume of customer claims/deductions for shipping and billing disputes. Issues credit based on company policies and follows with external customers to collect claims taken in error.  


    • 5% Communicate with customers and internal departments to obtain deduction information including but not limited to customer debits, shipping documents, PO’s, quotes, and RGA’s.
    • 75% Review and compare documentation to company policies to determine if credit is due. Issue credit on valid claims in accordance with Delegation of Authority policy.
    • 10% Follow up with customers to collect invalid deductions. Negotiate settlements on disputed balances. Obtain assistance from sales team when settlements cannot be reached.
    • 5% Proactively identify and elevate internal issues to minimize the number of claims and work with Team Leader on Process Improvement initiatives.
    • 5% Provide customer service to internal and external customers.


    • Undergraduate degree in Accounting or Finance preferred or minimum of 2 years experience working with A/R Charge backs; Returns or credit and collections.
    • Proficient with Microsoft Excel and working knowledge of MS Word, and a 10-key calculator
    • Excellent verbal and written communication and customer service skills
    • Ability to handle multiple tasks under deadlines and ability to work independently
    • Well organized and timely
    • Detailed oriented with a high level of accuracy


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