Researches and validates high volume of customer claims/deductions for shipping and billing disputes. Issues credit based on company policies and follows with external customers to collect claims taken in error.
5% Communicate with customers and internal departments to obtain deduction information including but not limited to customer debits, shipping documents, PO’s, quotes, and RGA’s.
75% Review and compare documentation to company policies to determine if credit is due. Issue credit on valid claims in accordance with Delegation of Authority policy.
10% Follow up with customers to collect invalid deductions. Negotiate settlements on disputed balances. Obtain assistance from sales team when settlements cannot be reached.
5% Proactively identify and elevate internal issues to minimize the number of claims and work with Team Leader on Process Improvement initiatives.
5% Provide customer service to internal and external customers.
Undergraduate degree in Accounting or Finance preferred or minimum of 2 years experience working with A/R Charge backs; Returns or credit and collections.
Proficient with Microsoft Excel and working knowledge of MS Word, and a 10-key calculator
Excellent verbal and written communication and customer service skills
Ability to handle multiple tasks under deadlines and ability to work independently