American Standard

  • Director Omni-Channel Logistics

    Job Locations US-NJ-Piscataway
    Posted Date 4 months ago(7/23/2018 2:23 PM)
    Job ID
    # of Openings
  • Overview

    Through strong collaboration with customer logistics and purchasing functions, create and implement strategy which will enable LWTA to better serve customers within our three primary channels, Trade, Retail, and Etail.



    Create and Implement Channel Strategies to Improve Logistics and CC functions

    • Collaborate with senior level logistics customer contacts to develop strategies to improve service and lower cost
    • Develop roadmap to improve visibility, predictability, and reliability, of service to our customers for each channel
    • Design and implement opportunities that will improve customer experience and reduce Lixil’s cost to serve
    • Hold accountable internal associates and external partners for delivering improvement initiatives
    • Track and measure success of each initiative
    • Responsible for sharing key customer objectives with all Logistics & CC functions
    • Accountable for improving customer performance scorecards

    Create and Implement Strategy to Improve Logistics Process Controls

    • Develop roadmap to improve documentation of all Logistics and CC functions
    • Direct associates to achieve key milestones in document management
    • Create a governance structure to hold associates accountable for process adherence
    • Create document management strategy to maintain currency and accuracy of documents
    • Accountable for ongoing maintenance and upkeep of process documentation
    • Lead effort on all cross functional process development

    Create and Implement Strategy to Improve Logistics and CC Analytics Improvements

    • Develop roadmap and direct team to improve visibility and predictability of processes through performance analytics
    • Align senior level staff and define and develop cost to serve metrics
    • Accountable for key performance data both transactional and master data attributes (pricing, customer, material, trade)
    • Responsible for developing and implementing data management strategy
    • Design and implement master data governance protocol through collaboration with IT and data functions
    • Design end to end performance dashboards


    BS in Business, Supply Chain, or Engineering; MBA preferred
    Minimum of 10 years supply chain logistics and customer service experience, sales and marketing experience preferred
    Knowledge of trade, retail, and ecommerce order fulfillment processes for durable consumer goods
    Understanding of financial tracking, pricing, and business case evaluation
    Process management experience, governance models, and document management tools
    Basic understanding of SAP ECC 6.0
    Working knowledge of MS Office suite
    Ability to create leadership level presentations
    Excellent communication skills required
    Fluent in English, multi lingual Spanish speaking preferred


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