American Standard

  • Customer Care/Service Representative III

    Job Locations US-OH-Mansfield
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-2410
    # of Openings
    1
    Category
    Customer Care
  • Overview

    The Customer Care/Service Representative III position will work as part of the Customer Care team to provide “Premier Customer Service” and support to customers in a manner consistent with established processes and company objectives.

    Responsibilities

    • Respond to a heavy volume of phone calls related to order inquiries. Responsibilities include expediting orders, tracking shipments and investigating shipping problems.
    • Conduct order entry as necessary and running open order reports.
    • Conduct special project work as necessary and address other issues regarding day to day business with the customer.
    • Respond to Divisional Sales Managers and National Account Managers requests for customer service issues.
    • Possess an understanding of pricing programs and promotions and effectively communicate this to our customers.
    • Interface with Sales, Supply Chain, Marketing, and Customer Service/Order Entry teams.
    • Satisfy customer inquiries that relate to product questions, lead times, printed materials or the American Standard website.

    Qualifications

    • 3-5 Years of customer service experience and account management preferred.
    • College degree preferred.
    • Knowledge of American Standard brands products preferred, but not necessary.
    • Strong communications skills, both written and verbal.
    • Self-motivated with a desire to learn.
    • Ability to work independently while in a team environment.
    • Ability to work in a fast paced telecommunications Customer Care Center.

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