The Customer Care/Service Representative III position will work as part of the Customer Care team to provide “Premier Customer Service” and support to customers in a manner consistent with established processes and company objectives.
Respond to a heavy volume of phone calls related to order inquiries. Responsibilities include expediting orders, tracking shipments and investigating shipping problems.
Conduct order entry as necessary and running open order reports.
Conduct special project work as necessary and address other issues regarding day to day business with the customer.
Respond to Divisional Sales Managers and National Account Managers requests for customer service issues.
Possess an understanding of pricing programs and promotions and effectively communicate this to our customers.
Interface with Sales, Supply Chain, Marketing, and Customer Service/Order Entry teams.
Satisfy customer inquiries that relate to product questions, lead times, printed materials or the American Standard website.
3-5 Years of customer service experience and account management preferred.
College degree preferred.
Knowledge of American Standard brands products preferred, but not necessary.
Strong communications skills, both written and verbal.
Self-motivated with a desire to learn.
Ability to work independently while in a team environment.
Ability to work in a fast paced telecommunications Customer Care Center.