American Standard

  • DTC Sales Operations Coordinator - Permitting

    Job Locations US-TX-Dallas
    Posted Date 3 weeks ago(11/20/2018 2:23 PM)
    Job ID
    # of Openings
  • Overview

    Reporting to the National Sales Operations Scheduling Supervisor, this role will serve as the coordinator for all of the backroom operations relating to American Standard’s Direct Response efforts. This position requires an experienced Operations and Customer Service professional who can manage the large flow of documentation from the Field Sales teams back through the Grand Prairie DTC Center of Excellence.


    The candidate must be able to manage high volumes of work in an organized fashion and have an above average focus on details. Candidate must have ability to follow through on projects 110%. Strong technology skills are also a must.


    Position will be measured on ability to smoothly and accurately support closed sales including documentation flow, data flow, product flow, and resolution of after-sale issues.


    • Manage the order to installation process flow of walk-in tub product to the DTC markets for pending installations.
    • Review all relevant sales documentation that must be returned to HQ for each closed sale, including contracts and financing documentation
    • Interact with installers and customers in order to schedule installs in a timely manner
    • Support National Install Manager & Regional Install Manager on any Install-related scheduling or customer service needs


    • 3- 5 Yrs relevant Operations and/or Customer Service responsibility
    • Above average detail orientation
    • Unyielding focus on 100% compliance for all data needs
    • Strong ability to multi-task and utilize technology for organizing large amounts of data


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